AGREEMENT OF TERMS

  • By placing an order with Hoog, you are agreeing to our Terms of Trade. These terms are subject to change at any time. If the terms are amended they will be effective immediately.

PRICES 

  • Prices are subject to change. Where applicable, all prices displayed on our wholesale catalogue are excluding Australian Goods & Services Tax (GST). Product prices displayed on this wholesale catalogue are unit prices. All items are sold separately – unless otherwise specified.

  • Freight charges apply to all wholesale orders of Hoog. An order processing and handling fee per order applies. These are in addition to the quoted price. For online orders, freight and other order-related charges will be calculated at the time of invoicing.

  • We do not seek or gain profit from your order handling and freight charges. All charges in regards to shipping, order processing and handling are intended to cover the cost of fulfilling and delivering your order. Hoog continuously reviews the practices on how these costs can be kept to a minimum. We do our absolute best to estimate shipping charges as accurately as possible when an exact cost is unavailable at the time of your order.

MINIMUM QUANTITIES

  • Minimum order quantities apply some for wholesale product lines.

  • Minimum quantities are provided in the order form.

Freight

  • For Wholesale orders containing Bulky products, Freight is calculated and invoiced separately. Due to the irregular size, weight and shape of some of our products, freight will be calculated based on your specific order. Orders will be dispatched only once the final freight fee has been settled.

  • If a customer would like to pay an additional fee to insure their stock during transit, please contact our staff. This is highly recommended due to the fragile nature of our products and the 'not so' gentle nature of freight companies.

  • Hoog Ceramics is not liable for products during transit, freighting stock is at the customers risk.

  • If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock.

  • We offer 'collection in store', please select 'Collect in store' on the on the order form page if this is relevant to your order.

  • If you wish to use your own freight company, vehicle or other, please contact us prior to placing your order to gain a ‘private freight agreement’ form.

  • We do not ship wholesale orders internationally.

ORDER DISPATCH

  • Hoog dispatches orders on Fridays (this differs during public holidays.)

  • We try to dispatch your order as soon as possible. In-stock items will usually dispatch within 5-7 business days. You will be notified directly if your whole stock quantity is not available.

PAYMENT TERMS

  • Hoog Ceramics requires full payment of all products and shipping prior to delivery.